Trusted Site ITSM
The certificate for more efficiency and better service
Customers' expectations of companies that provide IT services is constantly growing. Certification as per Trusted Site ITSM by TÜViT is a gurantee of the highest service and safety demands and it builds trust among customers and business partners.
For the certification, we analyze the corresponding process and find the potential areas for optimization. This is advantageous for all of the participants: The customer benefits from the improved service level and the service provider works efficiently and cost-effectively, which strengthens his competitive position.
Specialists from TÜViT first determine the extent to which the company's processes should be tested in an introductory workshop. This is then analyzed and structured. Through our IT Service Management, Service Level Agreements (SLA) are agreed upon, which result in binding specifications. After successful audits as per the recognized standards ITIL and ISO 20000, TÜViT issues the Trusted Site ITSM certificate and publishes it on its web site. The test symbol stands for safety and reliability and ensures an improved market position.
Our services in detail:
- Auditing as per the recognized standards - ITIL and ISO 20000
- Issuance of the certificate and publication on our web sites
Our method of operation:
- Coordinating the scope of the test (observed processes) in an introductory workshop
- Testing of the process documentation in reference to basic requirements such as completeness, consistency and clarity of the objectives
- Evaluation of the processes with on-site auditing for testing the implementation
- Issuance of the certificate after positive conclusion of all tests and the audit
