Telephone service
Logical extensions for your service offering from TÜV NORD Mobilität
TÜV NORD Mobility offers high-performance telephone services with which you can - without any effort on your part - increase customer satisfaction and tap into further customer groups. At clearly-calculable prices, you can outsource whole tasks to the professional TÜV NORD Mobility service staff.
Appointment service for main inspections and exhaust gas tests or for servicing
Practical: Your customers are contacted by selected telephone centre staff and reminded of pending or periodic appointments. We can also arrange an appointment at the same time if your customer would like.
Everything perfect – do you customers think the same?
Are you happy with the performance of your workshop team? Great, are your customers happy, too? A quick check call shortly after a visit to the workshop using a questionnaire provides information on the quality of your car dealership's performance. You will receive a professional evaluation shortly after – revealing the whole truth.
Happy customers or deadwood in your customer list?
You provide us with your customer data records and we will update them through research or accompanying questioning. The objectives of this services are: a) Customer win-back; b) Information on customer behaviour in general and specifically on your car dealership's product/service; c) Information on potential new vehicle business.
Kerosine for your events engine
Are you planning an event, a sales promotion or an open day? We will help you evaluate these: for example, when unveiling new vehicles, we offer a telephone follow-up service and results evaluation or will look after the follow-up for mailshots. Depending on the requirements and project, we can also arrange test drives.
The "Fleet Card Service" - for that little extra service
Offer your best customers "deluxe service": TÜV Nord Mobility will provide your VIP customers with extra-special service - and the "Fleet Card" is the visible sign of their status: The service number on this card provides 24/7 access to a TÜV NORD employee who will immediately attend to the requested service. Appointment arrangements, presentation dates and inquiries of all kinds are immediately communicated to the customer.
Do you have any further questions? Please contact the appropriate contact partner. Your contact partner is shown in the top right of this page. We look forward to your enquiries!
